Returns & Exchanges
We want you to love your Ekster gear, which is why we offer a 45-day trial period to ensure your new wallet or accessory perfectly fits your lifestyle. If you are not completely satisfied, we provide easy returns and exchanges for all items in their original condition.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Select Your Option
Choose whether you would like to exchange your item for a different color or model, or receive a full refund to your original payment method.
Print and Pack
Download your prepaid shipping label and securely pack your items in their original packaging to ensure they arrive safely.
Ship and Track
Drop off your package at the designated carrier location; you will receive a confirmation email once your return has been processed at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing